Before construction begins, you’ll likely see crews marking the ground. The activity may even be in your yard. This is critical work. It helps our business partners identify what is buried.

Please do not remove these flags or markings. They are very important in making sure construction is able to be completed as quickly and as safely as possible.

Utility easements are one of the most common types of easements for private property, which generally allow public utility companies access to the property for the purpose of installing, repairing and maintaining utility equipment. These include: overhead electric, telephone and television lines, underground electric, water, sewer, telephone, and cable lines. They exist because it’s significantly more efficient for utility companies to run lines in straight lines through neighborhoods rather than around individual parcels of land. Watch the video below to see how crews utilize utility easements.

• Watch for the notifications. Comcast is using yard signs, door hangers, and where possible, knocking on doors to notify residents when construction is in their area.
• Keep your pets in your house. If access is needed to your backyard, please make sure your pets are safe and secure during the time period provided by Comcast.
• Be aware of construction workers. All construction workers and people placing door hanger messages will be wearing a safety vest and a badge identifying themselves as a Comcast employee or an authorized Comcast contractor.

Multiple notifications via yard signs and door hangers to residents and businesses will be provided in advance of any work impacting your area. The door hanger will include a phone number to contact with any questions or concerns. For questions or concerns about construction work, or to report damages to your property, please contact our business partner Cable Com at 505-273-7893 or via email at customerresponsecenter@cablecomllc.net

Below are some examples of what the vehicles and equipment will look like.

Directional Drill – used to create an underground path for the network.

Potholes – created as a safety procedure during the locate work to visibly confirm where utilities lines are underground. The holes are backfilled temporarily until a permanent patch is made, usually within 24 hours.

Pedestal – an enclosure securing our network connections.

Roll of conduit – used to enclose coax and fiber-optic cable underground.

Throughout the construction process, Comcast and its contractors follow all local, state, and federal regulations related to equipment and materials use. 

The below image provides a high level overview of what a typical construction site looks like from a bird’s eye view.

To provide Comcast service in your community, they need to place above ground connection points that link to underground fiber lines. These connection points are pedestals or peds, which are generally plastic housing and located in public rights of way. Peds serve specific network engineering needs. Their above ground design and placement provides a more secure connection space and avoids service-impacting damage from water and ice. To ensure the highest quality connection, peds need to maintain a relatively close distance to the associated home or business. The combination of these factors – in addition to staying in the public right-of-way or utility easements – creates some critical limitations on where peds can be placed.

Once construction work is complete in an area, restoration work will begin to make the area look like it did or better before the work began.

For questions or concerns about construction work in Rio Rancho, please email customerresponsecenter@Cablecomllc.net  

Yes. This expansion provides low-income families and individuals with access to Comcast’s Internet Essentials program, the nation’s largest and most successful broadband adoption initiative. To learn more, visit https://www.internetessentials.com.

Comcast will notify potential customers of upcoming service availability on a rolling basis, as construction phases near completion.