UPDATE (6/5): As of 7:30AM all service to Taos has been restored.
The Ute Park Fire has damaged fiber lines serving Taos, resulting in an Internet and phone outage for Comcast customers in Taos and Taos County. Limited video services continue to be available, allowing customers to access news and information.
We do not have an estimated time of resolution, as we are reliant on several third-party partners and emergency services who have not yet granted fiber repair crews access to the damaged areas. Safety remains our top priority – for our customers, employees and the communities we serve.
While the nature of this outage is outside of our control, we know that any outage is an inconvenience to our customers, and we will continue to work to restore service as soon as possible. Additionally, we will provide automatic credits to all customers impacted by this outage. Customers do not need to take any action to receive the credit.
Updates will be posted to this page as they become available.