Before construction begins, you’ll likely see crews marking the ground. The activity may even be in your yard. This is critical work. It helps our business partners identify what is buried.

Please do not remove these flags or markings. They are very important in making sure construction is able to be completed as quickly and as safely as possible.

• Watch for the notifications. Comcast is using yard signs, door hangers, and where possible, knocking on doors to notify residents when construction is in their area.
• Keep your pets in your house. If access is needed to your backyard, please make sure your pets are safe and secure during the time period provided by Comcast.
• Be aware of construction workers. All construction workers and people placing door hanger messages will be wearing a safety vest and a badge identifying themselves as a Comcast employee or an authorized Comcast contractor.

Multiple notifications via yard signs and door hangers to residents and businesses will be provided in advance of any work impacting your area. The door hanger will include a phone number to contact with any questions or concerns.

Below are some examples of what the vehicles and equipment will look like.

Directional Drill – used to create an underground path for the network.

Potholes – created as a safety procedure during the locate work to visibly confirm where utilities lines are underground. The holes are backfilled temporarily until a permanent patch is made, usually within 24 hours.

Pedestal – an enclosure securing our network connections.

Roll of conduit – used to enclose coax and fiber-optic cable underground.

The below image provides a high level overview of what a typical construction site looks like from a bird’s eye view.

To provide Comcast service in your community, our team needs to place above ground connection points that link to underground fiber lines. These connection points are pedestals or peds, which are generally light green plastic housing that encloses and secures the network connections.

Peds serve specific network engineering needs, particularly in mountain towns. Their above ground design and placement provides a more secure connection space and avoid service impacting damage from water and ice. Above ground peds are also much easier and faster to service in the event of a network issue or outage.

To ensure the highest quality connection, peds need to maintain a relatively close distance to the associated home or business. The combination of these factors in addition to staying in the public right of way or utility easements creates some critical limitations on where peds can be placed.

Once construction work is complete in an area, restoration work will begin to make the area look like it did or better before the work began.

For questions or concerns about construction work in Rio Rancho, please email customerresponsecenter@Cablecomllc.net  

Yes. This expansion provides low-income households with access to Comcast’s Internet Essentials program, the nation’s largest and most successful broadband adoption initiative. In addition, Comcast is participating in the Affordable Connectivity Program (ACP). The ACP provides eligible households a credit of up to $30/month towards internet service. To learn more and apply, please visit www.Xfinity.com/ACP.

Comcast will notify potential customers of upcoming service availability on a rolling basis, as construction phases near completion.